City IT Infrastructure Support

Maintaining and securing IT systems across City of Stockton departments as an IT Support Desk Intern.

Networking Active Directory Azure Security ServiceNow

Overview

As an IT Support Desk Intern at the City of Stockton (July 2025 – March 2026), I worked across multiple departments supporting the infrastructure that keeps city operations running day to day.

Key Responsibilities

Imaged and deployed computers across city departments
Installed and configured desktops, laptops, monitors, printers, and phones
Coordinated with the network team to clear port security for devices
Managed logs and monitored UEM/SIEM systems via Azure and Active Directory
Performed secure hard drive wipes for disposal and reuse
Resolved tickets and provided remote support via ServiceNow, Bomgar, and KACE
Worked with partners including Palo Alto Networks, Telcion, and Quest Software

Tools & Platforms Used

Azure Active Directory & Intune (UEM/SIEM monitoring)
ServiceNow (ticketing), Bomgar (remote support), KACE (asset management)
Cisco Finesse (VoIP), Palo Alto Networks (security)